The Future of Auto Claims is Here: Streamlining Total Loss Determination for Insurers

When it comes to insurance claims, determining whether a vehicle is a total loss or repairable can be a time-consuming, costly, and complex process. Insurers face various pain points during this assessment, including lengthy inspections, redundant assessments, and time-consuming routes for the adjusters to travel to each site. However, with the advent of Intelligent Triage™, an AI-powered solution, insurers can now make accurate total loss decisions within seconds, saving valuable time and resources.

Seamless Process Right from The Start

Intelligent Triage™ leverages the power of AI and advanced photo analysis to quickly assess vehicle damage and determine its value. With just photos and vehicle data, insurers can now quickly detect probable total losses right at the First Notice of Loss (FNOL). This eliminates the need for extensive software integrations or installations, making it a convenient solution that can be easily added to an insurer’s existing claims estimating workflow.

The process is straightforward and efficient: focusing on capturing images of the vehicle after the incident, and utilizing visual intelligence and swift image processing to provide triage recommendations, determining whether the unit is repairable, total loss or requires further inspection.

Elevating Customer Experience Throughout the Claim

Customers are seamlessly connected to the system through a link sent over text message, allowing them to submit photos of the vehicle following FNOL. Once the photos are submitted, AI-powered algorithms analyze the images, processing them with remarkable speed. Within just 10 seconds, insurers receive precise results regarding the extent of the damage and potential total loss indicators. Based on the analysis of the photos, Intelligent Triage™ presents insurers with a comprehensive overview of the probable total loss vehicles, highlighting damaged parts and providing towing recommendations.

Main Benefits for Insurance Carriers

By incorporating Intelligent Triage™ into their claims process, insurers can experience significant benefits. First, the ability to make total loss decisions within seconds significantly reduces the time spent on manual inspections and assessments, improving overall claims efficiency and customer experience. Additionally, streamlining the total loss determination process helps insurers reduce unnecessary costs associated with prolonged inspections, delays in sending the vehicle for repair and towing fees or rental space at the shop floor. This optimization of resources leads to expense savings for insurers, as well as reductions in overall cycle times, therefore returning the vehicle to their policyholders after the repair procedures with many days in advance, which leads to increased customer satisfaction.

Intelligent Triage™ revolutionizes the way insurers handle total loss determinations by harnessing the power of Visual Intelligence. With its web browser-based interface and seamless integration into existing workflows, this AI-powered solution helps insurers make triage decisions within seconds, improving claims efficiency and customer satisfaction while saving time and costs. Embrace the future of claims handling with Intelligent Triage™ and experience the transformative power of AI in the automotive industry. Read more here.

Interested in learning more about this innovative solution? Let’s get in touch!